Shipping Policy

Custom cookies are shipped via USPS 2-3 day priority mail. We ship 5 days before your event or requested date. Cookies for specific holidays will be shipped so that they arrive in time prior to that date as indicated in the listings.

All other baked goods purchased direct through the shop are shipped via USPS 2-3 day priority mail within 5 days of ordering. Orders are typically shipped out on Monday following when you place the order.

Shipping upgrades may be available upon request.

We ship only within the United States.

 

Payment Policy

All transactions are secure and encrypted, and we never store your credit card information. Payments are processed through Stripe. Payment information is also governed by Stripes privacy Policy

Custom order invoices will be sent to the email you provide via paypayl and payment must be paid in full within 3 days to ensure your requested order date.

 

Refund Policy

Sugar Buff takes great care in the packaging of our products by individually sealing and wrapping each cookie in bubble wrap.  Once the cookies leave our possession we cannot be held responsible for handling by the USPS.  If any item within a shipment is severely damaged or destroyed in the shipping process, we will gladly issue a refund for the item's cost. Photographic evidence of the damage will be required. Please keep all packing materials as this also may be required for proof of damage with the carrier. Sugar Buff is not responsible for minor breakage such as small chips or cracks in the icing of our decorated cookies.  Sugar Buff is not responsible for damage caused by shipments being returned to us;  for undeliverable packages due to an incorrect address you provided; or for a deliver delay caused by a weather event or state of emergency.

If you would like to file a damage report, you must contact us within 24 hours of receipt of your package.
Please note that shipping and handling charges are non-refundable. 

Sugar Buff takes great care in the attention to detail for each customer's order. If we make an error in color, design, or spelling on a custom order, we will happily issue you a partial or complete refund. We may require photographic proof of the error.

Our icing is made to order in small batches and variations in icing color may occur. We hand decorate each cookie, and there may be small differences among individual cookies in your order or from examples on our website. We do not issue refunds for these variations.

There are no returns available for perishable food items.
 

 

Cancellation Policy

Sugar Buff makes every effort to accommodate customer requests, but because our products are made to order and require several days to complete, we cannot quarantee any order change or cancellation requests.  Please contact Sugar Buff immediately if you need to change or cancel an order, and we will try to accommodate you. Due to the nature of our products however, please be aware that our default policiy is that all sales are final. 
 

Design Policy

We do not make cookies with designs that are copyright protected (logos, characters) without permission from the owner.

Privacy Policy

Procedures have been employed to safeguard the security and integrity of any personal information entered on this site. Sugar Buff uses third party billing and does not have any access to your credit card data. Sugar Buff collects personal information online, including names, postal and e-mail addresses, phone numbers, and billing information for order purposes.

We use the information you provide to us to complete orders and inquiries. We do not share this information with outside parties except to the extent necessary to complete your order.  We use your email addresses to reply to order requests and to send invoices and shipping information to you. Your personal information is treated with confidentiality and is not shared or sold to any third party without your permission.

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, procedures are in place to safeguard your privacy and secure the information we collect online.